How deposits and refunds actually work

When you borrow an item with a suggested deposit set, you pay the deposit and the rental fee together, in one UPI payment straight to the owner, once they approve your request. RentiGo guides you through it on the booking page — a QR code, the amount pre-filled — and records each step.

That deposit isn't revenue for the owner or for RentiGo — the owner holds it against the booking. Once the item is back in the condition it left in, the owner returns the deposit to your UPI ID from the booking page, and you confirm when it arrives. Every step is recorded, so nobody has to chase anybody — and if a return goes missing, you report it in the app.

If there's a dispute about the item's condition, the owner flags it with photos and RentiGo support reviews both sides. Only the portion needed to cover real damage can be kept; the owner returns the rest. RentiGo never holds the money — it keeps the record and helps settle the disagreement fairly.

One practical tip: owners, set a deposit that actually reflects replacement cost, not a token amount. A ₹50 deposit on a ₹4,000 item doesn't protect anyone and just adds a step for no real reason.