Help Center
How can we help?
Everything you need to know about borrowing, lending, deposits, and getting started.
Getting started
How do I create an account?
Click 'Get started' on the homepage, enter your email, and verify your flat number. The whole process takes under 2 minutes.
Is RentiGo free to join?
Yes. There's no membership fee. RentiGo is completely free to use — you only pay for individual rentals.
How do I verify my flat?
During sign-up, enter your society name and flat number. Our team cross-checks with the society directory. You'll get verified within 24 hours.
Which cities is RentiGo available in?
Currently Bengaluru, Delhi NCR, Pune, and Mumbai. We're expanding monthly — join the waitlist for other cities.
Borrowing
How do I request an item?
Browse items, select an item, choose your dates, and click 'Request to borrow'. The owner will get a notification and has 24 hours to approve.
What happens if the owner declines?
You'll be notified and the full payment will be refunded within 5–7 business days. Try another owner with the same item.
Can I cancel a confirmed booking?
Yes, but cancellation fees apply. Within 24 hours of pickup: full refund. After that: deposit refunded, rental fee forfeited.
What if the item is damaged when I receive it?
Photograph the damage before use and message the owner in-app immediately. Our support team will mediate within 24 hours.
Lending
How do I list my item?
Go to 'My Listings' → 'List new item'. Add a title, category, photos, and daily price. Your listing goes live in seconds.
What price should I set?
Our smart pricing suggests a daily rate based on the item's value and local demand. You can always adjust. ₹50–₹200/day is typical for most items.
Do I have to approve every request?
Yes — every booking needs your approval. You'll get a notification and have 24 hours to approve or decline.
What if my item is returned damaged?
Document the damage with photos and report it in-app within 12 hours of return. The deposit covers repair or replacement up to its value.
Payments & Deposits
How does payment work?
When a booking is approved, the borrower pays the rental fee + deposit via Razorpay. Funds are held securely until the owner confirms return.
When is the deposit refunded?
The owner confirms item return in-app. Razorpay automatically releases the deposit to the borrower within 2–3 business days.
What payment methods are accepted?
UPI, debit/credit cards, net banking — all standard Razorpay methods. No cash transactions.
Are there transaction fees?
RentiGo charges no platform fee on rentals. Standard Razorpay processing fees (2% max) apply to each transaction.