Refunds & Cancellations
Last updated: October 2026 · Operated by Rajendra Anoop, trading as RentiGo
Delivery & pickup
RentiGo doesn't ship anything — items are rented locally and exchanged in person between the owner and borrower at an agreed time and place (typically close to each other). There is no shipping fee, courier, or delivery policy, since nothing is ever shipped.
Before you pay
Sending a booking request costs nothing — you pay the owner only after they approve your request. If the owner declines a request, or doesn't respond and the request expires, you pay nothing and there is nothing to refund.
If you don't pay in time
Once an owner approves your request, you have 24 hours to complete payment. If payment isn't completed within that window, the approval expires automatically and the dates reopen — you owe nothing. If you have already submitted a payment and are waiting for the owner to confirm it, your booking does not expire.
Security deposit
The refundable security deposit is paid to the owner together with the rental fee and is held by the owner — not by RentiGo. Once the owner confirms the item came back in good condition, they must return the deposit to your UPI ID from the booking page, or hand it back in person and record it there, and you confirm when it arrives. Each step is recorded on the booking. If the owner reports damage, our support team mediates, and only the portion needed to cover the damage (up to the deposit amount) may be kept; the owner must return the rest. If a deposit return doesn't arrive, report it on the booking page and write to support@renti-go.in.
Rental fee and platform charges
The rental fee covers the booking period and is non-refundable once the rental has started, except where the item was significantly misrepresented by the owner. RentiGo currently charges no platform or service fee. The security deposit is handled separately as described above.
Need to cancel after paying?
If something comes up after you've paid, contact us at support@renti-go.in as soon as possible with your booking details. We'll coordinate directly with the owner to work out a fair resolution — including a refund where appropriate — on a case-by-case basis.
How refunds are paid
Refunds and deposit returns are paid by the owner directly to you — to your UPI ID, or handed back in person — and RentiGo does not hold or send money. Each return is recorded on the booking (with its UPI reference when sent by UPI) and you confirm receipt there. UPI transfers normally arrive within minutes; timing otherwise depends on the owner and your bank.